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 Overview Solutions
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Competition in the card market continues to heat up as debit cards increase in popularity and consumers consolidate purchases on one card. Card issuers are looking for solutions that will help them increase market share by improving service delivery, enhancing marketing effectiveness and building loyalty plans that will attract and retain customers. Chordiant Business Value for Card Issuers Chordiant Customer Experience (Cx™) solutions help card issuers distinguish their brand while simultaneously streamlining the business processes associated with credit, debit and ATM card servicing. Using Chordiant solutions to gather and analyze cardholder information, card issuers can better understand each customer's preferences and value to present the right offer at the right moment. In addition, Chordiant's role-based desktop enables the deployment of over 80 card-specific business processes for card offers, applications processing, issuance and ongoing customer service that result in significantly reduced operational costs and higher employee productivity.Chordiant Solutions for Card Services Chordiant Disputes & Chargebacks—guides CSRs and back-office personnel through every step in the dispute and chargeback process to reduce hand-offs, errors and transfers. Developed through Chordiant's close ties with major card issuers and acquirers, this solution automates the initial capture, chargeback, request for documentation and the interactions between the association, acquirer and issuer. Chordiant Collections Manager—enables card issuers to differentiate their brand and build customer loyalty with next-best-action collections processes. Empower your staff to drive industry best practices into every collections interaction by putting Chordiant’s patented real-time predictive decisioning at their fingertips. Ensure the best possible resolution for your company while improving customer relationships. Chordiant Contact Center—optimizes end-to-end call center operations with a role-based desktop, guided agent scripts, computer telephony integration, real-time data integration, enterprise process management and scalable support for thousands of users. Chordiant Decision Management—combines predictions of likely customer behavior with business rules for customer experience strategies that allow card issuers to preempt and satisfy customer demands as profitably as possible. Active decision management enables highly effective "next best activity" recommendations during inbound and outbound interactions based on insight into the customer's service, purchasing, retention and risk-related behavior. Chordiant Marketing—delivers a comprehensive, multi-channel marketing solution that automates the processes around customer segmentation, targeted marketing, campaign management, scheduling, real-time relevant offers, cross-sells and up-sells. Chordiant Marketing together with Chordiant Contact Center provides real-time campaign information and execution of appropriate marketing offers while CSRs are active with customers. Chordiant Enterprise Platform—automates the end-to-end business processes associated with customer interactions. Chordiant solutions reuse rather than replace existing business processes and integrate with leading back office systems, such as TSYS, FDR, Certegy, Fiserv as well as Experian and Fair Isaac, in a scalable system for the secure management of high volume transactions. Chordiant's Services Based Architecture (SOA) provides a fast start to deployment as well as a development approach that dramatically minimizes risk and rapidly delivers new functionality in multiple channels. For additional information about Chordiant Cx solutions for card services, please call 1-888-CHORDIANT or contact your local Chordiant Office.Card Services Customers Examples of our card services customers include:
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