Multiplying customer lifetime value with dynamic, agile Customer Experience Management solutions
Chordiant Software, and its Foundation and Cx Solutions, arms marketing, customer service and customer loyalty executives with a suite of predictive and adaptive decisioning applications to deliver an order of magnitude improvement in customer experience.
Chordiant gives global brands a real-time unified view and understanding of their customer's behavior and capabilities to optimize customer strategies that match each customer's individual situation. In addition, Chordiant reshapes the way brands engage customers with Next-Best-Action™ capabilities that dynamically guide conversations across every channel, determining and adapting actions as the interaction is occurring.
Together, these CEM capabilities are transformative in nature, enabling companies to deliver intelligent conversations based upon analysis of past customer behavior, as well as current responses and mood. Now, today's fast-paced brands can engage more effectively with customers, quickly measure how the strategy is working and change at new levels of speed and economy. The net result: faster acquisition, improved competitiveness, less churn, and superior customer service.
Chordiant heralds a new era of customer experience management. Over 200 of the world's most demanding brands trust Chordiant to help them build stronger and more profitable customer relationships.
