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About Chordiant: COLLATERAL DOWNLOAD LIBRARY

Brochures

Chordiant — Creating the Customer-centric Enterprise for Global Brands

Cx in Banking
Chordiant in Insurance
Intelligent Marketing for Insurance
Cx in Telecom

Chordiant Contact Center
Chordiant Decision Management
Chordiant Enterprise Platform
Chordiant Fly-by-Wire
Chordiant Marketing

Chordiant Card Services
Chordiant Disputes & Chargebacks
Chordiant Lending
Chordiant Retail Banking
Chordiant Retail Channel

Datasheets

Chordiant Call Center Advisor
Chordiant Cx Enterprise Foundation
Chordiant Database Decisioning Server
Chordiant Decision Management
Chordiant Decision Monitor
Chordiant Deployment Manager
Chordiant Marketing Director
Chordiant Predictive Analytics Director
Chordiant Real-Time Decisioning Server
Chordiant Recommendation Advisor
Chordiant Strategy Director

Chordiant Disputes & Chargebacks Manager
Chordiant Fraud Manager
Chordiant Collections Manager
Chordiant Teller

Chordiant Insurance Call Center Advisor

White Papers

Business White Papers

Accelerating the ROI for Cx Projects
Aligning the Conversation to the Customer
A Solution for Basel II Compliant Credit Risk Management
Basel II Accord: Implications for the US Banking Market
Chordiant Enterprise Case and Work Management Solutions in the Banking Industry
Customer Experience Management in the Financial Services Industry
Disputes and Chargeback Processing
Driving Profit from Process
Enterprise Case and Work Management in the 21st Century
Financial Service Providers Deliver Outstanding Customer Experiences with Chordiant Account Opening
Increase Policyholder Satisfaction and Sales with a Unified New Business Acquisition Solution
Innovate With “Customer Experience” in Banking
It's 2pm. Do You Know How Responsive Your Customer Service Is
Next-Best-Action Marketing
Process and Policy – A New Application Paradigm
The Future of Lending: Redefining the Lending Lifecycle Experience
Turning Fraud Management into an Asset for Card Issuers and Their Customers

Technical White Papers

An Objective Performance Evaluation of Chordiant Predictive Analytics Director
An Overview of the Chordiant Enterprise Platform Architecture
Business Orchestration – Combining BPMS and Service-Oriented Architecture
Chordiant 5 CTI Server: Management and Administration of Computer Telephony Integration in the Contact Center
Chordiant 5 Persistence Server: Data Integration and Data Persistence
Chordiant Adaptive Decision Service - A New Approach to Predicting Customer Behaviors
Chordiant Decision Management
Chordiant Thin-Client Application Technology
Functional Overview of Chordiant Marketing Director
IT at the Speed of Business with Chordiant Mesh
J2EE vs. Microsoft .NET -- A Comparison for XML-based Web Services
Web Services, Enterprise Integration, and the Chordiant 5 Platform