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Chordiant solutions and services help major enterprises around the world deliver the best possible customer experience. Unlike traditional business applications, Chordiant Customer Experience (Cx™) solutions blend insight with agile business strategies and decisions to uniquely understand the customer's behavior. This deeper understanding develops a lasting, one-to-one relationship that aligns the most appropriate value proposition to each consumer.

By recognizing that businesses and consumers often have competing objectives, Chordiant enables enterprises across the industrial spectrum - including retail banking, card services, lending, insurance and telecommunications—to reconcile customer demands with operational requirements. With Chordiant Cx solutions, customer loyalty, operational productivity and profitability reach unprecedented levels of return.

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A Complete Suite of Customer Experience Solutions and Services

Chordiant Marketing—delivers a comprehensive, multi-channel marketing solution that automates the processes around customer segmentation, targeted marketing, campaign management, scheduling, real-time relevant offers, cross-sells and up-sells. Chordiant Marketing together with Chordiant Contact Center provides real-time campaign information and execution of appropriate marketing offers while CSRs are active with customers.

Chordiant Decision Management—combines predictions of likely customer behavior with business rules for customer experience strategies that allow enterprises to preempt and satisfy customer demands as profitably as possible. Active decision management enables highly effective "next best activity" recommendations during inbound and outbound interactions based on insight into the customer's service, purchasing, retention and risk-related behavior.

Chordiant Decision Management for Basel II—provides a well-defined process that does not require formal training in statistics to develop, analyze, document, deploy and monitor highly predictive and reliable rating models for risk management.

Chordiant Contact Center—optimizes end-to-end call center operations with a role-based desktop, guided agent scripts, computer telephony integration, real-time data integration, enterprise process management and scalable support for thousands of users.

Chordiant Retail Channel—transforms retail outlets into customer-focused service and fulfillment centers using real-time data and automated processes to streamline common tasks, such as account activation, resolution/dispute handling and new product offerings.

Chordiant Enterprise Platform—automates the end-to-end business processes associated with device activation, provisioning and ongoing real-time customer service management. Chordiant solutions reuse rather than replace existing business processes and integrate with leading back office systems in a scalable system for the secure management of high volume transactions. Chordiant's Services Based Architecture (SOA) provides a fast start to deployment as well as a development approach that dramatically minimizes risk and rapidly delivers new functionality in multiple channels.

Chordiant Services—enable rapid and successful implementations, reducing the risk of deployment, increasing return on existing IT assets and lowering total cost of ownership.

Proven Solutions for Growing Enterprises

Built for the enterprise environment, Chordiant Cx solutions are delivering measurable value in major companies around the world. Organizations in retail banking, card services, lending, insurance, telecommunications and many other industries rely on Chordiant to help them provide great customer experiences that increase customer loyalty and profitability. Our customers include: 02, 21st Century Insurance, Bank of Ireland, Banque Populaire, Barclays, British Sky Broadcasting (BskyB),BT Group, Canadian Imperial Bank of Commerce, Canadian Tire Financial Services, Capital One, Covad Communications, Cox Communications, Deutsche Bank Direct Line, Eircom, HBOS plc, HSBC, ING, Littlewoods Ltd, Lloyds TSB, MetLife, Nokia, Prudential, Royal Bank of Scotland, Royal Dutch Shell Group, Signal Iduna, Time Warner Cable, T-Mobile, UPS, USA-A and Wachovia.