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Customers: SUCCESS STORIES

Applying Chordiant Solutions in Risk Management and Basel II Compliancy

How leading banks are meeting regulatory requirements, freeing up capital and building ROI.

A Dutch bank, leading in the retail lending area, is successfully exploiting the facilities that the Chordiant Decision Management suite offers for risk management and Basel II compliancy.

When executives at the bank decided they needed to improve their credit risk management, they knew that although their priority was to deal with default risks in their books, they wanted a solution that would improve risk management across operations.

The bank chose Chordiant Decision Management as the system best able to meet those requirements. The bank has implemented Chordiant Predictive Analytics Director for credit risk model development, and Chordiant Strategy Director for implementing advanced risk weighted calculations and sophisticated risk strategies.

The bank has since subsequently implemented Chordiant Decision Monitor to provide portfolio risk reporting across all business lines, with the ability to analyze the risk levels on an aggregated and detailed level as required by the regulatory institutions.

Working with both risk management and operations of the bank, Chordiant initiated a project early in 2004 to prove the value of the solutions. At the time, the bank was managing the credit risk on its retail banking book using ad-hoc analyses. These analyses took a lot of time and resources. The required follow-up, they stated, was hard to implement. The project with Chordiant took only a month to complete and resulted in clear and quantifiable results. The key risk drivers and their influences were identified so that it was quite straightforward to uncover a pool of elevated risk. This pool was then supplied to risk mitigation and securitization processes, which not only yielded direct cash but also increased the profitability of the portfolio by 17%.

Chordiant began implementing the Decision Management suite mid-2004 and went live for the retail banking books (consumer lending and debit cards) later that year. The solution covers the whole spectrum from model development, model validation, rules management, portfolio monitoring and risk capital disclosures.

The rule management components of the solution (tightly integrated with the predictive modeling capability), delivered by Chordiant Strategy Director and the Decisioning Server, added significant flexibility and consistency in carrying out the best measures for different business situations. Chordiant Decision Management brings measurable, real ROI to the bank, not only by reducing risk, but also by enabling greater business agility, easier maintenance, and more clarity and control over how important business decisions are being made.

Figure 1: Return on Capital classes (red line shows the profitability per rating class, blue bars are cumulative results) The bank is currently configuring the Chordiant Decisioning Server and setting up the policies and models for the real-time processing of loan applications, aiming not only to make more accurate lending decisions (within any system or process that requires such decisions), but also to reduce the response times by a factor 5 to 10. This will result in larger volumes and higher efficiency. It also means a lot of 'operational risk' is taken out of the process as it is fully integrated and automatically documented.

A second international bank purchased the Chordiant Decision Management suite to implement the Basel II IRB (Internal Rating Based) approach for their retail mortgages portfolio. Their goal is to meet the capital requirements under the new Basel II accord, so that further economic capital is freed up as compared to the existing Basel I regulations that were in place.

The project to achieve these goals started with a methodical analysis of the data stored in operational systems spread across the enterprise.

Chordiant worked closely with risk management and IT to set up a Risk Datamart and Losses Database. This resulted in a consolidated view of the portfolio over time. The numerous data entities that were stored in multiple silos within the data infrastructure were analyzed through Chordiant Predictive Analytics Director, so that the data required to drive the risk calculations were efficiently identified. The system proved its worth in thoroughly assessing the data quality issues that were present.

The Risk Datamart, now containing cleansed data and providing a consistent and complete view, was used for model development and validation. Again, Chordiant Predictive Analytics Director was used for this task and provided a safe and streamlined process for the development of the models and scorecards that generate the risk ratings in the IRB approach. The models, comprehensively documented by the system, describe the relevant drivers for risk in the mortgages portfolio.

Using Chordiant Strategy Director, the bank is now able to supplement the models with further economic capital calculations to generate figures on LGD (Loss Given Default), RWA (Risk Weighted Assets), EL (Expected Losses) and regulatory capital measures. Using Chordiant Deployment Manager these calculations are deployed inside the Chordiant Decisioning environment (real-time or batch), so that a robust and flexible environment is created to execute the calculations and to guarantee that authorizations, versioning and audit trails are adequately implemented. Chordiant Deployment Manager also facilitates performing back-testing (testing/validating against history data) and stress-testing (testing/validating against macroeconomic fluctuations).

After executing all calculations using the Chordiant Decisioning Server, the Chordiant Decision Monitor database is automatically populated with details on both the models and the calculations used, as well as the underlying input and output value distributions. The set of reports from Chordiant Decision Monitor delivers the Basel II reporting needs on each segment as well as more detailed levels.

Besides the quality and completeness of the process, the bank has also achieved a high standard of documentation of, not only the models, calculations and results, but also the underlying data and the whole process itself. It will allow them to re-run the whole process anywhere in the future and confidently face any audit of their risk management operation. As this bank is playing in the field of retail mortgages and has implemented the IRB approach successfully, it can now plan for a large upcoming capital release. The highest gains for IRB are in retail, and especially for high quality mortgage portfolios. As of yet, no actual numbers on the resulting weighting of the regulatory capital are known for this bank, but because of the high quality of the models it can look forward to reducing its capital weighting from 50% to as low as 13%.

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