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CX TECHNOLOGY
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Can you capitalize on every customer interaction?
You hear a lot about customer experience in the press today, but what does it really mean to your applications and your business? Chordiant's technology focuses on understanding your customers' needs at the moment of interaction, and on recommending actions that improve their experience-and your bottom line.
Supercharge Your Applications with Real-time Customer Insight
At the core of every Chordiant application is the Chordiant Cx Decision Hub, a real-time decision management suite that leverages powerful predictive analytic models to improve customer experiences and business outcomes across any contact channel. Below are a few examples of how our Cx Decision Hub is used:
- Collections Manager.
In credit card collection applications, the Chordiant Cx Decision Hub weighs overall customer value and payment history before recommending a collections approach. By improving the customer experience through negotiated repayment terms, the company retains those customers with positive value.
- Recommendation Advisor.
In Recommendation Advisor, the Chordiant Cx Decision Hub recommends the right customer proposition at the right time, enhancing the customer experience through well-timed offers that improve retention and increase sales revenue.
- Enterprise Case Management.
The Chordiant Cx Decision Hub also helps organizations streamline and automate internal workflows. By dynamically routing work to the right person for completion it reduces cycle times, expedites responses, and improves the customer experience.
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