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CX TECHNOLOGY
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All SOA components are not created equal
The business case for Service Oriented Architectures (SOA) is indisputable. Reusable software services accelerate development, reduce complexity, lower integration costs, standardize business processes and reduce risk. But remember: your ability to manage and optimize your customer's experience will only be as good as the business services that drive it.
Build a Better Customer Experience with Better SOA Components
Chordiant's best-in-class customer experience management services fully implement and support a SOA component approach. That means you can easily extend their functionality to any customer-facing channel or application, bringing new discipline, consistency, productivity and service quality to every customer interaction. Opportunities include:
- Make decisions anytime, anywhere.
The Chordiant Decision Management system is a stand-alone SOA component. The Decision Hub can be called from anywhere and decisions can be re-used across multiple applications, including your website and call center channels.
- Build a 360-degree view of your customer.
The Chordiant Customer Management service pulls together customer information from back-end systems and produces a single, powerful view for your end-users. It makes all your customer knowledge available to influence every interaction.
- Track work throughout the enterprise.
Chordiant Work Management services let you create a single repository of work originating in customer actions. Chordiant Decision Management is built in to intelligently prioritize and schedule completion for maximum customer experience benefit.
- Create a single customer history repository.
Use Chordiant Enterprise Case Management to create a single place to store and view historical information. Organize it by customer, case or account-it's your choice. Help users across different lines of business understand how each customer interacts with your company.
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