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 Overview Solutions
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The ability to unify the customer experience across lending lines, including credit card, mortgage, consumer, small business, and commercial products, is critical to the lending industry. To deliver customer-focused service, improve employee efficiency and comply with strict regulations, leading institutions are pursing strategies that will enable them to leverage processes across product lines and channels. Chordiant Business Value for Lending Institutions Chordiant Customer Experience (Cx™) solutions offer a common platform for more than 100 lending processes for secured and unsecured consumer, mortgage, credit card and business loans. With Chordiant, lending institutions can unify channels, processes, systems and data to deliver customer-focused interactions, increase productivity and comply with regulations. The adaptability offered by Chordiant solutions have helped major lending institutions reduce new account opening time as much as 66%, increase sales conversion rates by 22% and reduce time-to-market for new products by 50%.Chordiant Solutions for Lending Chordiant Decision Management—combines predictions of likely customer behavior with business rules for customer experience strategies that allow lending institutions to preempt and satisfy customer demands as profitably as possible. Active decision management enables highly effective "next best activity" recommendations during inbound and outbound interactions based on insight into the customer's service, purchasing, retention and risk-related behavior. Chordiant Decision Management for Basel II—provides a well-defined process that does not require formal training in statistics to develop, analyze, document, deploy and monitor highly predictive and reliable rating models for risk management. Chordiant Marketing—delivers a comprehensive, multi-channel marketing solution that automates the processes around customer segmentation, targeted marketing, campaign management, scheduling, real-time relevant offers, cross-sells and up-sells. Chordiant Marketing together with Chordiant Contact Center to provide real-time campaign information and execution of appropriate marketing offers while CSRs are active with customers. Chordiant Contact Center—optimizes end-to-end call center operations with a role-based desktop, guided agent scripts, computer telephony integration, real-time data integration, enterprise process management and scalable support for thousands of users. Chordiant Retail Channel—transforms call centers and local offices into customer-focused service and fulfillment centers using real-time data and automated processes to streamline common tasks, such as application completion, resolution/dispute handling and new product offerings. Chordiant Enterprise Platform—automates the end-to-end business processes associated with customer interactions. Chordiant solutions reuse rather than replace existing business processes and integrate with leading back office systems, such as TSYS, FDR and Experian, in a scalable system for the secure management of high volume transactions. Chordiant's Services Based Architecture (SOA) provides a fast start to deployment as well as a development approach that dramatically minimizes risk and rapidly delivers new functionality in multiple channels. For additional information about Chordiant Cx solutions for lending, please call 1-888-CHORDIANT or contact your local Chordiant Office.Lending Customers Examples of our lending customers include:
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