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 Press Room Press Releases Industry News Events Calendar Customer Profiles Financial Webcasts 
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2006 Articles Time to DeliverDavid Barrow, Vice President of Vision, Solutions and Architecture delivers byline on the topic of overdraft charges. (Banking Technology – September 2006) Market Focus: Financial Services -- Stocking the Customer Experience Frank Florence, vice president and CMO of Chordiant, says that new CRM systems for banks today should be multichannel, focused on customer and not product, segmented, behavior-based, guided, and dynamic. “Some of the core technology elements that banks have used over the years have been decisioning, workflow, and Web services,” he says. “We’re seeing this now more than ever as major banks make a move toward SOA platforms, trying to unite the silos of their business units, and really put together a common view of the customer.” (CRM Magazine – September 2006) Cost Deflection Out, Customer Experience In, Part2 David Barrow byline- It's important to look at the overall lifecycle of a customer, from acquisition to development, to servicing, to retention. Understanding what the customer is going through at each stage brings added context to each interaction. (CRM Buyer – September 1, 2006) Cost Deflection Out, Customer Experience In, Part 1 David Barrow byline- Self-service certainly has its place for basic transactions, but for high-value high-touch interactions, nothing replaces person-to-person contact. If a customer has a dispute, or wants to know if he's choosing the right service option, live agent communication is warranted. Moreover, customers want to feel they are special. These conversations present very real opportunities to add value. (CRM Buyer – August 29, 2006) Chordiant Changes the Rules Customers now collaborate in networked community of expert developers, partners and deep industry assets to accelerate enterprise business solutions. Chordiant Software, a provider of customer experience (Cx) software and services, has launched Chordiant Mesh, a new open source-inspired collaborative development model. Chordiant Mesh radically transforms enterprise software and solution development with open and continuous customer collaboration. (International Developer – August 21, 2006) Top Tips David Barrow, Vice President of Vision, Solutions and Architecture tells Direct Response the five things software must be able to do if contact center staff are to be armed with the right information. (Direct Response – June 19, 2006) Business Change Begins With CRM CRM is once again on the rise with the birth of business process management systems, such as the one created for the financial services industry by Chordiant Software, that treat applications as features of a larger system, rather than individual elements that need to be integrated using brute force and a separate application server. (Baseline – June 12, 2006) Improve your Inbound Marketing Strategy using Customer Analytics David Barrow, Vice President of Vision, Solutions and Architecture discusses the benefits customer analytics bring to call centers, highlighting O2 and the advantages the company has seen since implementing Chordiant’s customer analytics technology. (CallCentreHelper.com – June, 2006) Hanging on the Telephone Financial Sector Technology looks at what can be done to improve customer service in the call center at major financial institutions highlighting Chordiant’s Disputes and Chargebacks as a technology that enables agents to resolve customer disputes during a single call, without having the pass the task on to back office staff. (Financial Sector Technology – May/June 2006) People On The Move Chordiant recently appointed Frank J. Florence vice president and chief marketing officer. (SiliconValley.com – May 11, 2006) Chordiant Changes the Rules for Complex Enterprise Software Development With Announcement of Chordiant Mesh Chordiant Software recently launched Chordiant Mesh, a new open source-inspired collaborative development model. (CRM Today – May 10, 2006) Chordiant Announces Chordiant Mesh, Open Source-Inspired Collaborative Development Model Chordiant recently created a networked community of expert developers, partners and deep industry assets with the launch of its new open source-inspired collaborative development model, Chordiant Mesh. (Enterprise Open Source – May 10, 2006) Chordiant Changes The Rules For Complex Enterprise Software Development Recently launched Chordiant Mesh will help accelerate the delivery of a broad range of new applications solving business problems in financial services, insurance, media and telecommunications, building on an impressive track record of successful software deployments in the largest consumer organizations worldwide. (ContactCenterWorld – May 10, 2006) Chordiant Intros Open Source-Based Collaboration Tools Chordiant Mesh, a new set of collaborative tools introduced by Chordiant Software, are designed to help users co-create new products or customize existing applications on the Chordiant Enterprise Platform. (CRM Buyer – May 9, 2006) Cost Deflection Out – Customer Experience In! This bylined article by David Barrow, Vice President, Vision, Solutions, and Architecture, for Chordiant Software, explains the need for organizations to leave cost deflection strategies behind and turn to customer experience solutions to provide humanlike conversations in real time. (WebProNews – May 9, 2006) Chordiant Provides Network to Accelerate Business Enterprise Solutions Chordiant recently launch Chordiant Mesh, a new open source-inspired collaborative development model, designed to provide open and continuous customer collaboration. (TMCNet – May 9, 2006) Chordiant Software launched Chordiant Mesh Recently launched ,Chordiant Mesh transforms enterprise software and solution development with open and continuous customer collaboration. (CRM Advocate – May 9, 2006) “Latest Company Results” An update of Chordiant’s financial activity for the second quarter of 2006 is featured on this grid by ComputerWire. (ComputerWire – May 8, 2006) “Data Clinic: O2 Case Study” In an effort to strengthen its brand and boost its cross-selling capability, O2 turned to customer experience specialist Chordiant to help it develop an effective system for managing its inbound calls. (Direct Response – May 8, 2006) Chordiant Software Appoints Frank Florence as Vice President and Chief Marketing Officer Bringing strong experience in marketing. Positioning, branding and strategic initiatives, Frank Florence was appointed vice president and chief marketing officer at Chordiant Software. (CRM Today – May 4, 2006) Strategic Options for Establishing an Enterprise Marketing Management Platform A recent report put out by Gartner discusses vendors who develop strong capabilities to support enterprise marketing management platforms and specifically the need for companies to assess different options for establishing a platform for marketing. Chordiant is highlighted in this report as a CRM suite vendor who has developed a suite of marketing applications to support EMM. Gartner notes that although Chordiant may not have the technical capabilities integrated in their application the solution meets the marketing users requirements. (Gartner – April 28, 2006) The Gartner CRM Vendor Guide: 2006 A recent report put out by Gartner provides a concise categorized list of CRM 2006 vendors. Chordiant is listed as a vendor who offers campaign management capabilities, a CRM space that Gartner calls “positive.” Gartner also lists Chordiant as a vendor in the Customer Data Mining category. The customer Service Contact Center highlights Chordiant as a key vendor in this space. This report concludes by saying CIOs worldwide identified improving customer relationships as the most important trend for their business. (Gartner – April 27, 2006) O2 Redefines Contact Center “Performance” As part of a long-term program focused on improving how customer-facing employees build customer relationships, O2, Britain's leading mobile telecom provider, last year hired 2,000 workers to deal directly with customers and opened a fourth call center utilizing Chordiant’s Customer Experience solutions. (1 to 1 Insight – April 17, 2006) Is The Future Inbound? Chordiant’s solutions for customer analytics technology has help lead to the adoption of inbound direct marketing strategies in the UK. (Database Marketing – April 13, 2006) Chordiant announces the perfect customer experience This is a news piece on Chordiant Cx (German). (Call Center Profi online – April 3, 2006) A big potential This is a feature on inbound marketing (German). (Call Center Profi – April, 2006) Chordiant Adds 'Self-Learning' to Software An enhanced version of Chordiant Software Inc.'s Decision Management software allows companies to manage customer interactions based on predictive analytics and analyze customer data to support real-time decision making. (DM News – March 28, 2006) Chordiant Releases Enhanced Edition of Decision Management Software with Adaptive Decisioning Enhancements made to Chordiant’s Decision Management Software will allow users to manage customer interactions based on predictive analytics and support specialty recommendations by dynamically analyzing customer data to support real-time decision making. (CRM Today – March 28, 2006) Analysis Alone is not Enough This By-lined article from Chordiant focuses on customer retention and effective CRM. (German) (Bankmagazin - April, 2006) The Death Of Outbound Marketing? This White Paper looks at many of the issues surrounding poor communication and the effects of badly managed CRM. In addition the case study looks at how O2 has implemented Chordiant's customer analytical software has enabled them to improve customer relationships and in addition improve sales. Silicon.com – March 15, 2006 Fixing the Consumer Relationship Matthew Stainer, head of decisioning and marketing solutions at Chordiant, explains why operators need to adopt more targeted consumer campaigns. (Total Telecom: March 9, 2006) AOL Germany Picks Chordiant AOL Germany recently chose Chordiant Software’s Chordiant Cx to address customers in a more targeted fashion, manage marketing activities and strengthen its sales division. (DM News: March 8, 2006) Chordiant To Optimize Customer Experience Management At AOL Chordiant Software recently announced that AOL Germany has chosen to use Chordiant's solution to generate complex, multi-level campaigns to target customers through any combination or sequence of communication channels including direct mail, call center, e-mail, the Internet, SMS or MMS. (ContactCenterWorld: March 8, 2006) Chordiant to Optimize Customer Experience Management at AOL AOL Germany recently announced that it will implement Chordiant Software’s solution, to customize its advertising activities for much more narrowly defined target groups than in the past, therefore increasing customer satisfaction and improving sales opportunities for the company. (CRM Today: March 8, 2006) Chordiant, The Customer Experience Company™ Chordiant Software recently announced that it will be working with AOL Germany to help the company market its highly respected brand to its global customer base in the most effective way possible. Utilizing Chordiant Software’s Chordiant Cx, AOL can tailor unique marketing strategies that generate positive results and deliver exceptional customer experiences. (IT Backbones: March 6, 2006) Chordiant Initiates A New Standard, Creating Superior Customer Experiences Chordiant Software recently announced a new standard for enterprise software. Chordiant's Cx solutions help enterprises deliver good quality customer experience. (ContactCenterWorld: March 6, 2006) Chordiant Pioneers a New Standard for Enterprise Software, Creating Superior Customer Experiences Chordiant Software’s new standard for enterprise software, Chordiant Cx Solutions, will help transform the way business align and manager customer retention strategies to ignite higher levels of profitability across the enterprise. (CRM Today: March 6, 2006) Business Intelligence on Call In an effort to improve the company’s performance with customer offers, particularly those made during customer contact, mobile phone operator invested in a BI solution developed by KiQ, now owned by Chordiant. (Computing: February 23, 2006) SNS Reaal Group to Deploy Chordiant Decision Management Suite Dutch financial services company SNS Reaal Group recently announced that it will implement Chordiant Software’s Decision Management suite to develop, deploy and monitor highly effective customer strategies across the different channels. (Computer Business Review Online: February 23, 2006) SNS Reaal Group extends Chordiant Credit Risk Technology Company Wide Chordiant Software recently announced that Dutch financial services company SNS Reaal Group will implement Chordiant's Decision Management suite to improve its credit risk assessment and monitoring processes. (Finextra.com: February 23, 2006) SNS Reaal Group Selects Chordiant Software for Faster and More Accurate Credit Risk Assessments Dutch financial services company, SNS Reaal Group will implement Chordiant Decision Management suite to help in making better assessments of the risks involved in credit applications, allow it to automate the application process, and ensure the company complies with Basel II regulations. (CRM Today: February 23, 2006) People on the Move Chordiant Software recently announced that Steven R. Springsteel will be the new chief executive officer of Chordiant Software. (Mercury News: February 9, 2006) Upwardly Mobile Marketing O2 is not a simple matter but after implementing a series of packages from Chordiant Software this multinational telecom giant has seen huge benefits and positive results. (Database Marketing: February 8, 2006) The Positive Approach Mathew Stainer, head of decision and marketing solutions at Chordiant, discusses the future of inbound micro direct marketing. (Direct Marketing International: February, 2006) Gartner Crowns SAS and SPSS Data Mining Kings According to Gartner’s Magic Quadrant results Chordiant Software is a niche vendor. The results show that a large number of niche vendors offer complementary solutions for specific aspects of the industry. (Destination CRM: January 26, 2006) Making Decisions Automatic Enterprise Decision Management combines proactive business intelligence rules with a predictive model to automate decisions. After adopting Chordiant Software’s Decision Management package O2 saw great results and benefits. (Softwaremag.com: January, 2006) Demand For Business Process Management Suites Will Accelerate Through 2009 By Ken Vollmer, Connie Moore with Colin Teubner, Eric Kim This report predicts that business process management suites' license, services, and maintenance revenue from software vendors will grow from $1.2 billion in 2005 to more than $2.7 billion by 2009. Enterprises seek to improve the efficiency, effectiveness, and strategic value of key business processes thus creating growth for all types of vendors providing human-centric and integration-centric BPMS software. Chordiant Software is listed in this report as a smaller application vendor as compared to Oracle, SAP and Siebel who address this space. (Forrester, January 26, 2006) 2008 | 2007 | 2006 The information on this site is protected by copyright and other applicable laws, treaties and conventions. 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