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Chordiant Presents "Leveraging Enterprise Systems to Transform the Customer Experience" Web Seminar to Highlight How Retail Banks Can Leverage Current Technologies to Better Utilize Critical Data to Enhance Every Customer Experience CUPERTINO, CA - July 5, 2006—Chordiant Software, Inc. (Nasdaq: CHRD), the leading provider of Customer Experience (Cx™) software and services, today announced that it will host a Webinar entitled, “Leveraging Enterprise Systems to Transform the Customer Experience,” July 19, 2006, at 9:00 a.m. PDT/ 12:00 p.m. EDT. Trusted systems of record and data warehouses are essential to every retail bank’s operations. However, a history of mergers and acquisitions has left many banks with siloed transactional and data systems, which makes it difficult to access the data that can enhance the quality of customer sales and service. In this Web seminar, Chordiant’s Director of Product Strategy Greg Biggers and Dennis DeGregor, Former EVP, Bank of America and President, Cx Group will explore some of the ways leading US and UK retail banks are overcoming technology silos with solutions that combine deep customer insight, adaptable business process automation and flexible service-oriented architectures (SOA). Additionally, attendees will learn how to transform bank branches and call centers from simple service centers to full financial relationship management operations; how to maximize customer wallet-share and lifetime value using existing data to drive "next best action" recommendations; and how to reconcile customer demands with operational requirements to increase productivity and cost-effectively deliver outstanding service. What: Webinar: “Leveraging Enterprise Systems to Transform the Customer Experience” When: Wednesday, July 19, 2006 — 9:00 a.m. PDT/12:00 p.m. EDT Featured Speakers:Dennis DeGregor, Former EVP, Bank of America and President, Cx Group Greg Biggers, Director of Product Strategy, Chordiant Software “Many retail banking organizations are exploring ways to better leverage their technology investments through business process automation and SOAs,” said Dennis DeGregor, Former EVP, Bank of America and President, Cx Group. “This includes incorporating legacy data that has been trapped in siloed technology systems into today’s call centers. This Webinar will be an insightful encounter for attendees to learn how to ensure that all relevant customer data is readily available and accessible and then how to leverage that data to produce the most relevant and profitable customer experiences.” For more information or to register for this Webinar go to: https://www.cmpnetseminars.com/BTG/default.asp?K=1AA1D1&Q=469 About Chordiant Software, Inc. Chordiant solutions and services help major enterprises around the world deliver the best possible customer experience. Unlike traditional business applications, Chordiant Customer Experience (Cx) solutions blend insight with agile business strategies and decisions to uniquely understand the customer’s behavior. This deeper understanding develops a lasting, one-to-one relationship that aligns the most appropriate value proposition to each consumer. With Chordiant Cx solutions, customer loyalty, operational productivity and profitability reach unprecedented levels of return. For more information, visit Chordiant at www.chordiant.com. Safe Harbor Statement This news release includes "forward-looking statements" that are subject to risks, uncertainties and other factors that could cause actual results or outcomes to differ materially from those contemplated by the forward-looking statements. Forward-looking statements in this release are generally identified by words, such as "believes," "anticipates," "plans," "expects," "will," "would," "guidance," "projects" and similar expressions which are intended to identify forward-looking statements. There are a number of important factors that could cause the results of Chordiant to differ materially from those indicated by these forward-looking statements. Other risks relating to Chordiant's products are detailed under "Risk Factors" in Chordiant's Annual Report on Form 10-K for the fiscal year ended September 30, 2005, and Chordiant’s Quarterly Report on Form 10-Q for the fiscal quarter ended March 31, 2006, each as filed with the Securities and Exchange Commission. These filings are available on a Web site maintained by the Securities and Exchange Commission at http://www.sec.gov. Chordiant does not undertake an obligation to update forward-looking or other statements in this release. Chordiant and the Chordiant logo are registered trademarks of Chordiant Software, Inc. The Customer Experience Company and Cx are trademarks of Chordiant Software, Inc. All other trademarks and registered trademarks are the properties of their respective owners. Chordiant Media Relations Contact Chris Hall Chordiant Software, Inc. (603) 621-4397 chris.hall@chordiant.com |  | | |||||||
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