Renowned Author, Analyst, and Professor Join Agenda For Chordiant’s International "Customer Experience Summit"
Upcoming Chordiant Program Highlights Latest Front-office Customer Experience Trends and Best Practices in Financial Services, Insurance, and Telco Markets
CUPERTINO, CA - August 25, 2006—Chordiant Software, Inc. (Nasdaq: CHRD), the leading provider of Customer Experience (Cx™) software and services, today announced its keynote speakers and agenda highlights for its upcoming Chordiant Customer Experience Summit. The event will take place September 25-27, 2006 at the Royal Lancaster Hotel, London, England. Featuring keynote speeches from leading industry analysts and thought leaders, the Chordiant Customer Experience Summit gives Chordiant customers the opportunity to network with peers from across the globe, share ideas and best practices, and gain valuable insight on maximizing the value of customer relationships through Chordiant's Cx solutions.
Designed for a broad range of business, domain, and technology professionals, including C-level executives, business and channel owners, customer service executives, product support managers, call center managers, and IT staff, the Summit agenda features the following keynote speakers:
- Shaun Smith, internationally recognized author and consultant specializing in customer experience. Mr. Smith is widely regarded as one of the top business speakers and experts on customer experience and brand leadership. He has more than 25 years of experience working with senior executive teams throughout Europe, the US, and Asia Pacific on customer experience, brand strategy and implementation, leadership, and organizational alignment. Mr. Smith is co-author of three critically-acclaimed business books, Managing the Customer Experience, Uncommon Practice and See, Feel, Think, Do - the Power of Instinct in Business.
- Jim Eckenrode, Managing Director, Banking and Payments, TowerGroup. Mr. Eckenrode is responsible for TowerGroup's Retail Banking, Wholesale Banking, Global Payments, Delivery Channels, Consumer Lending, and Bank Cards practices. With over 17 years in consumer banking and consulting, his expertise includes technology strategic planning, Internet banking, customer management, multi-channel delivery systems, loan origination and servicing, integrated core banking systems, and payment systems. Mr. Eckenrode has advised a significant number of financial institutions and vendors, focusing on product and market strategies and competitive analyses. He is quoted frequently by the media including: The Wall Street Journal, American Banker, Bank Systems & Technology, Bank Technology News, CNBC, and National Public Radio.
- Frances X. Frei, Associate Professor of Business Administration, Technology and Operations Management, Harvard Business School. A renowned expert in customer service, Professor Frei focuses her research on developing strategies to help firms design service excellence. Her research has been published in top-tier journals including Management Science and Harvard Business Review. In addition, she has published dozens of case studies on companies in financial services, government, retail, software, telecommunications, and travel & leisure. At Harvard Business School, Professor Frei teaches Managing Service Operations, which focuses on tools and frameworks to drive performance for service firms and service aspects of product firms. Professor Frei has received teaching awards at the Wharton School of Business, the University of Rochester, and Harvard Business School, where she received the MBA Class Award for teaching excellence.
"We have assembled an impressive roster of thought leaders to keynote at our Customer Experience Summit," said Steven R. Springsteel, president & CEO, Chordiant. "This event is a 'must attend' for those professionals building new, transformational customer experience strategies. These well-respected keynoters and our Chordiant domain presenters will share their insights on the changing needs of customers, and how global brand leaders are using new predictive technology to extend and enhance the value of those relationships."
For more information on the Chordiant Customer Experience Summit or to register for the event, please visit: http://www.chordiant.com/cxsummit06/speakers.html.
About Chordiant Software, Inc.
Chordiant solutions and services help major enterprises around the world deliver the best possible customer experience. Unlike traditional business applications, Chordiant Customer Experience (Cx) solutions blend insight with agile business strategies and decisions to uniquely understand the customer's behavior. This deeper understanding develops a lasting, one-to-one relationship that aligns the most appropriate value proposition to each consumer. With Chordiant Cx solutions, customer loyalty, operational productivity and profitability reach unprecedented levels of return. For more information, visit Chordiant at www.chordiant.com.
Safe Harbor Statement
This news release includes "forward-looking statements" that are subject to risks, uncertainties and other factors that could cause actual results or outcomes to differ materially from those contemplated by the forward-looking statements. Forward-looking statements in this release are generally identified by words, such as "believes," "anticipates," "plans," "expects," "will," "would," "guidance," "projects" and similar expressions which are intended to identify forward-looking statements. There are a number of important factors that could cause the results of Chordiant to differ materially from those indicated by these forward-looking statements. Other risks relating to Chordiant's products are detailed under "Risk Factors" in Chordiant's Annual Report on Form 10-K for the fiscal year ended September 30, 2005, and Chordiant's Quarterly Report on Form 10-Q for the fiscal quarter ended March 31, 2006, each as filed with the Securities and Exchange Commission. These filings are available on a Web site maintained by the Securities and Exchange Commission at http://www.sec.gov. Chordiant does not undertake an obligation to update forward-looking or other statements in this release.
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Chordiant Media Relations Contact
Chris Hall
Chordiant Software, Inc.
(603) 621-4397
chris.hall@chordiant.com