Overview
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Chordiant solutions and services help major enterprises around the world deliver the best possible customer experience. Unlike traditional business applications, Chordiant Customer Experience (Cx™) solutions blend insight with agile business processes and real-time decisioning to uniquely understand the customer's behavior. This deeper understanding develops a lasting, one-to-one relationship that aligns the most appropriate value proposition to each consumer.
In order to quickly enable our customers and deliver these integrated, flexible solutions, Chordiant has teamed with world class companies that are able to offer complementary technologies, products and services. These partners fall into three main categories: System Integrators, Technology Partners and Distributors.
System Integrators
System Integrators participate in the Chordiant Partnership Program (CPP). The Chordiant Partnership Program is designed to engage all types of partners, delivering resources and benefits that align with your business model and relationship with Chordiant. The program focuses on partner enablement & support, market/opportunity development, product development collaboration, and discounts on Chordiant products and services.
Three membership levels (or membership tiers) exist within the program: Affiliate Partner, Program Partner, and Premium Partner. Each of these membership tiers offers a variety of benefits and services as described in the benefits grid. Chordiant’s commitment to the partnership increases by providing additional marketing and sales engagement opportunities, higher discounts, and enhanced benefits and resources.
Chordiant’s current Partnership Program participating System Integrators are listed below. If your firm is interested in joining the program, please send an e-mail to partners@chordiant.com. Chordiant Partnership Program fees vary and should be discussed directly with a CPP Program Director.
Premium Partners
Chordiant’s Premium Partners have committed to developing and maintaining a large-scale Chordiant Implementation Practice. This partnership level focuses on teaming with Chordiant to deliver world class software and services to Chordiant’s prospects and customers. Premium partners represent Chordiant’s preferred implementation provider. Premium Partners typically have a direct relationship with Chordiant customers to deliver world class consulting services and deep Chordiant expertise. Premium Partners may also work with Chordiant Engineering to develop industry solutions and artifacts to differentiate their level of expertise in a particular vertical. Our current Premium Partners include:
Tata Consultancy Services, Limited (TCS)
Tata Consultancy Services (TCS) is the world’s leading information technology consulting, services, and business process outsourcing organization that envisioned and pioneered the adoption of the flexible global business practices that today enable companies to operate more efficiently and produce more value. TCS CRM practice provides customers with end-to-end solution implementation services, ranging from CRM Strategy formulation through development and deployment of the CRM solution, to maintenance and support. The TCS Chordiant offering includes solutions for Banking, Card services, Insurance and the telecommunications Industry
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IBM Business Consulting Services (IBM BCS)
IBM Business Consulting Services shows real results for our clients in helping them become an On Demand business. Researchers and consultants work together on client engagements to provide cutting-edge solutions. From strategy and change to application innovation, IBM Business Consulting Services gets things done. |  |
Program Partners
Chordiant’s Program Partners are typically regional implementation specialists, trained, certified, and experienced in Chordiant engagements. Program Partners are committed to offering superior systems integration, business analysis and process management, as well as technical expertise and knowledge transfer skills. Working together, we increase our ability to deliver on specific customer requirements, delivering on time and within budget. Program Partners partner with Chordiant to win specific opportunities. In addition, Program Partners are positioned as both a prime consultancy to Chordiant’s customer or in a subcontractor relationship working directly under Chordiant. Program Partner resources are registered in Chordiant’s contractor database and may be called upon to deliver point expertise or to establish a team to take on entire Chordiant implementation projects. Our current Program Partners include:
Accenture
Accenture is a global management consulting, technology services and outsourcing company. Committed to delivering innovation, Accenture collaborates with its clients to help them become high-performance businesses and governments. With deep industry and business process expertise, broad global resources and a proven track record, Accenture can mobilize the right people, skills and technologies to help clients improve their performance. For more information, please visit: www.accenture.com.
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Infogain
Infogain, The Customer Knowledge Company, develops and delivers Customer Asset Strategies to increase tactical and strategic decision-making capabilities across the enterprise. As a leading provider of integration and business intelligence services to the Global 2000, Infogain turns customer data into strategic knowledge that positively affects the entire enterprise. Established in 1990 with international offices, Infogain has a long-standing commitment to global delivery and is uniquely qualified to deliver end-to-end solutions through valuable strategy consulting services, application management offerings, and highly skilled engineering execution. For more information, please visit www.infogain.com.
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Ness Technologies
Ness Technologies (NASDAQ: NSTC) is a global provider of end-to-end IT services and solutions designed to help clients improve competitiveness and efficiency. Specializing in outsourcing and offshore, systems integration and application development, software and consulting, and quality assurance and training, Ness serves a blue-chip client base of over 500 public- and private-sector customers. With over 5,000 employees, Ness maintains operations in 15 countries across North America, Europe and Asia Pacific, and more than 100 alliances and partnerships around the world. For more information about Ness, visit www.ness.com.
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JMCG Systems Limited
JMCG Systems Limited is a leading provider of high quality consultancy resources to the Chordiant marketplace. We offer expertise spanning business analysis, solution design, development, implementation, performance and scalability tuning, as well as on-site Mentoring Programs covering numerous aspects of the Chordiant solution. The experience of our consultant staff has helped Chordiant's clients migrate their legacy applications, leverage existing applications as web services, perform database tuning, monitor and tune J2EE/Chordiant performance, and perform scalability testing. For more information, visit www.jmcg-systems.co.uk.
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Quest IT
Quest IT is an independent IT consultancy specializing in the provision of Chordiant services with experience in large and complex projects. We aim to meet your business objectives within allocated timeframes, provide the benefit of our extensive knowledge, skills transfer and ultimately self-sufficiency. Our reputation for quality is based on our proven ability to deliver, complemented by flexibility, openness and honesty. Quest IT is an effective business partner and service provider. For more information, visit www.questit.ltd.uk.
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Affiliate Partners
Chordiant’s Affiliate Partnership tier represents the “exploratory level” of the partnership program. Affiliate partners are typically new to Chordiant within the past year and are looking to establish Chordiant practices. Access to all of Chordiant’s training courses and certification are provided to Affiliate Partner resources. Affiliate Partner fees are typically “pay as you go” in order to maximize your investment as you build your Chordiant expertise and practice. Once Affiliate Partners have successfully delivered a few Chordiant implementations, they will typically move up to a Program or Premium partnership level as we partner together to win and deliver world-class Chordiant solutions. Our registered Affiliate Partners include:
BIMA Consulting
BIMA Consulting is the leading French consultancy in business intelligence and marketing automation centered exclusively around Chordiant's solution. The company is responsible for all of Chordiant’s customers’ support and maintenance in France and Southern Europe. BIMA Consulting has developed tools and methodologies that enable its clients to optimize processes and implement change successfully. BIMA Consulting provides the right mix of skills and expertise: Program directors to drive projects forward; Campaign managers to lead and set up campaign teams and processes; Chordiant Marketing Director (CMD) application consultants to train teams and introduce best practices; CMD campaign executives to help create campaigns; Decisioning business analyst experts in Chordiant Decision Management who can create storyboards and engage the business in developing business rules; and technical architects able to design the most suitable solution. BIMA Consulting is a recognized expert in Chordiant Marketing Solutions. For more information, visit www.bimaconsulting.com.
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CGI Information Systems and Management Consultants Inc. (CGI)
Founded in 1976, CGI is a world-class leader in information technology (IT) and business process services with the expertise and capabilities to serve the needs of businesses and governments of all sizes. CGI and its affiliated companies employ close to 25,000 professionals and have over 100 offices serving clients in 16 countries. CGI provides end-to-end services through our flexible and cost efficient delivery model that combines on-site and off-site operations. Rooted in quality processes and frameworks, our goal is to fully satisfy client objectives, serving as an accountable, flexible and objective partner. For more information, visit www.cgi.com/.
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Technology Partners
Our technology partners are market leaders in supplying supporting products and technology for Chordiant products and solutions.
These include hardware systems, databases, operating systems, application servers and middleware.
Partners in this category include IBM, Sun Microsystems, BEA and Oracle. |
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Marketing Service Partners
Quaero is a marketing and technology services company that helps Fortune 500 enterprises accelerate and improve marketing performance globally. The company helps organizations generate significant growth by bridging the gap between marketing and technology and create a culture of effective marketing.
Quaero serves hundreds of category-leading clients in the Financial Services, Pharmaceutical/Healthcare, Travel and Leisure, Retail, Telecommunications, and Business Services industries. For more information, call 1-877-570-2199 ext 5050, or visit the Quaero web site at www.quaero.com |
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Distributors
ULTIMA A.S.
ULTIMA A.S.is a provider of Chordiant solutions in the Near East. Its core competency is in solutions integration and the ability to provide strategic business solutions that are customized and highly scalable to meet business needs. Primary technology focus is centered on providing end-to-end CRM solutions and accompanying technical infrastructure. For more information, visit www.ultima.com.tr
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Document Generation Partners
Document Sciences
Document Sciences is a market-leading global provider of customer communications management solutions. Our award-winning xPression software suite enables organizations to automate the creation and distribution of highly personalized and customized business communications on-demand, in real-time and/or high volume batch, for multi-channel delivery via print, e-mail, and the Web. Visit their site at www.docscience.com
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