Retail Banking Applications

Overview

Solutions

>	Teller
>	Marketing
>	Decision Management
>	Contact Center
>	Retail Channel
>	Enterprise Platform
>	Architecture

>	Collaborative Development

Customers

Services

Partners

Download Brochure

With a renewed focus on growing the customer base and increasing loyalty, banks now recognize customer experience as a key to meeting these goals. At the same time, banks are determined to maximize the efficiency of large, widely dispersed operations to reduce the costs for delivering the highest quality support to their customers.

Chordiant Business Value for Retail Banks

Chordiant Customer Experience (Cx™) solutions enhance the quality of every customer interaction while dramatically improving efficiency in banking channels. Deep insight into customer behavior and preferences combined with predictive analytics and adaptable process automation guide staff members through complex tasks to increase responsiveness, reduce errors, shorten cycle times and incorporate the most relevant offers into each interaction.

From simple name changes to product originations, lending requests, credit approvals and cross-sell offers, Chordiant Cx solutions add value to the customer's experience. The results speak for themselves as Chordiant has helped banks increase retention rates by 10% or more, improve sales conversion rates by as much as 20% and reduce operational costs by 30%.

Chordiant Solutions for Retail Banking

Chordiant Teller—integrates seamlessly with the branch platform for a customer-centric approach to service efficiency and lead generation that maximizes sales and retention opportunities. Chordiant Teller offers the most advanced browser-based application for teller solutions so that banks can transform branches from simple service centers to full financial relationship management operations. Chordiant Teller provides an array of reusable financial transaction services, as well as comprehensive cash drawer management functions, electronic journaling, device support and branch/user administration.

Chordiant Decision Management—combines predictions of likely customer behavior with business rules for customer experience strategies that allow banks to preempt and satisfy customer demands as profitably as possible. Active decision management enables "next best activity" recommendations during inbound and outbound interactions based on insight into the customer's service, purchasing, retention and risk-related behavior.

Chordiant Decision Management for Basel II—provides a well-defined process that does not require formal training in statistics to develop, analyze, document, deploy and monitor highly predictive and reliable rating models for risk management.

Chordiant Marketing—delivers a comprehensive, multi-channel marketing solution that automates the processes around customer segmentation, targeted marketing, campaign management, scheduling, real-time relevant offers, cross-sells and up-sells. Chordiant Marketing together with Chordiant Contact Center provides real-time campaign information and execution of appropriate marketing offers while CSRs are active with customers.

Chordiant Contact Center—optimizes end-to-end call center operations with a role-based desktop, guided agent scripts, computer telephony integration, real-time data integration, enterprise process management and scalable support for thousands of users.

Chordiant Retail Channel—transforms branches and local offices into customer-focused service and fulfillment centers using real-time data and automated processes to streamline common tasks, such as application completion, resolution/dispute handling and new product offerings.

Chordiant Enterprise Platform—automates the end-to-end business processes associated with customer interactions. Chordiant solutions reuse rather than replace existing processes and integrate with leading back office systems, such as TSYS, FDR and Experian, in a scalable system for the secure management of high volume transactions. Chordiant's Services Based Architecture (SOA) provides a fast start to deployment as well as a development approach that dramatically minimizes risk and rapidly delivers new functionality in multiple channels.

Learn More

White paper: "Financial Service Providers Deliver Outstanding Customer Experiences with Chordiant Account Opening"

White paper: "Chordiant Enterprise Case and Work Management Solutions in the Banking Industry"

For additional information about Chordiant Cx solutions for retail banking, please call 1-888-CHORDIANT or contact your local Chordiant Office.

Retail Banking Customers

Examples of our retail banking customers include:

	The Royal Bank of Scotland Group is the second largest bank in the UK and in Europe and ranks fifth in the world. It has more than 20 million personal customers and some 2,287 branches in the UK.
	Deutsche Bank is one of the leading international financial service providers. With roughly 82,000 employees, the bank serves more than 12 million customers in 75 countries worldwide.
	CIBC is a full-service financial institution operating primarily in Canada and the United States, CIBC has more than eight million retail banking customers, approximately 1,150 branches and more than 4,400 ABMs in Canada.
	Lloyds TSB is a leading financial services group, serving some 15 million personal and small business customers through more than 2,200 branches throughout the UK.
	Bank of Ireland is the number one Bank for business in Ireland with dedicated business relationship managers available through each of its 270 strong nationwide branch network and over 50,000 registered users for its 'Business on Line' service.
	Barclays is one of the largest financial services groups in the UK. It is also a leading provider of coordinated global services to multinational corporations and financial institutions worldwide.

© 2000-2008, Chordiant Software, Inc. All rights reserved. Legal/Disclaimer \| Privacy Policy \| Site Map \|
Solutions \| Retail Banking \| Card Services \| Lending \| Insurance \| Telecommunications \| News & Events \| About Chordiant