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 Overview Marketing Decision Management
Retail Channel Enterprise Platform Architecture Collaborative Development
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Active Decision Management Chordiant Decision Management is an active, real-time decision management solution which provides the ability to create predictive models, define the parameters for customer interaction, and apply appropriate business rules, enabling the business implications to be simulated. Decision support is integrated seamlessly with the customer handling systems enabling decisioning beforehand and in real time. All interaction history is captured as is the resultant decision and the basis on which it is made. Information on performance and compliance is also captured for planners and managers to refine the decisioning process. See how the Chordiant Decision Management Solution can be implemented to assist your company in making better decisions. Customers interact with an organization through many different channels: branches, intermediaries, direct mail and e-mail, call centre, website, sales force, interactive TV etc. Chordiant Decision Management has been designed to interface seamlessly with any customer handling system, adding intelligence to the customer interaction, regardless of the channel used. Changes to the way customers are handled can be immediately implemented in every channel with no maintenance required. If you require additional information on the Chordiant Decision Management Solution, please download our brochure, call 1-888-CHORDIANT or contact your local Chordiant Office. |  | |
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