A broad array of business solutions aimed at improving the customer experience you deliver

• Know everything that has happened with your customer. Chordiant Enterprise Case Management (ECM) provides a single repository for meaningful historical information gathered from multiple front- and back-office systems, including customer, account, and case histories. Activities such as processing a claim or applying for an automobile loan, which are maintained in multiple applications, can be grouped together into a single, comprehensive view of the customer’s relationship with the enterprise.
• Now preserve the customer relationship, even in collections. This is the first major application in this space to debut in years. Based on the patented Chordiant Cx Decision Hub, Chordiant’s Collections Manager weighs overall customer value and payment history before recommending a unique collections approach. By improving the customer experience through negotiated repayment terms, the global brand can now retain those customers with positive future value.
• A complete customer credit card servicing solution. The making of card offers, card applications, issuance, and ongoing servicing is now automated. Chordiant’s browser-based desktop enables the deployment of over 80 card-specific processes directly to contact center agents, staff in bank branches, and middle and back-office employees. We provide end-to-end, multi-channel, process-driven solutions that connect directly to third party service providers such as TSYS™, FDR™ and Experian™.
• Increase disputes resolution and limit your chargebacks. Now, make disputes a positive customer experience while reducing write-offs, costs, and risk. As a process-driven solution, Chordiant Disputes and Chargebacks Manager orchestrates the complete process from initiation through resolution, across multiple channels. Dynamically deliver context-based case and customer data to customer service representatives (CSRs) in real-time, enabling them to resolve 50% of disputes on first contact.
• Turn the tables on fraud. Transform fraud management into an asset with Chordiant Fraud Manager, a comprehensive solution for investigation and recovery. Watch compliance and productivity increase with fraud cases that automatically prepare, package, prioritize, and route based on the risk type assigned in industry-standard fraud detection systems. Step-by-step guidance, automated compliance with association rules, and a unified workbench make it easy to manage cases and efficiently determine fraud disposition. Lower your fraud exposure while increasing customer satisfaction.