A broad array of decisioning solutions aimed at improving the customer experience you deliver

• Get Chordiant’s patented decisioning solutions working for you. Perhaps the biggest shift in the market over the past few years has been the phenomenal acceptance of decisioning. Once a stronghold in the mid-office within underwriting and data mining schema, decisioning, led by Chordiant, is now impacting how we manage the daily customer conversation. Chordiant’s award-winning decisioning suite encompasses adaptive decisioning, predictive decisioning, and rules. Chordiant’s Decision Management (CDM) solutions allow organizations to effectively drive application behavior based on industry or organizational models and logic. This capability allows business users advanced control over business priorities, and enables the business to refine offer and service management in real-time.
• What if your systems served up offers to each customer as a “segment of one”? Chordiant’s Recommendation Advisor provides a unique experience for each customer and prospect. It assesses everything known and said by the customer in current and previous interactions and recommends the next best action to be taken, in real-time. Either as highly personalized advice to an agent, or through the dynamic selection, customization, and appropriate placement of offers in a self-service channel. Your staff is now empowered to ask insightful questions and explore needs to drive advice, resolution, and offers, or propose relevant explanations and quotations. The result? Agent satisfaction jumps, and customers perceive their needs are being met more fully.
• Now visualize your customer results, and control the changes, with no IT help. You’ll need to see this to believe it. Chordiant’s new Visual Business Director (CxVBD) enables you to simulate, test and execute strategies for every part of your business that touches a customer. With its highly intuitive 3D interface, CxVBD enables you to visualize and analyze the impact of multi-channel, multi-issue, inbound and outbound strategies, in all their complexity, before putting them into production. Whether you are looking at a simulation of your business or the up-to-date operational state of play, you can view business performance at a fine-grain level across all channels, products, agents, or lines of business. Once deployed, each strategy can be monitored and changed in real-time to adapt immediately to market pressures or operational needs. And all of this can be done by business owners using our easy to use, graphical tool with no IT involvement.