Suspicious claims can be identified and resolved
Loss reserves are set with a high level of consistency and accuracy
Highly relevant marketing offers and recommendations are presented
Improved Risk Assessment Accuracy
Chordiant Decision Management enables highly accurate predictions of the future policyholder value. Greater insights into the policyholder value combined with the ability to accurately predict claim occurrence and amount enables insurers to dynamically price products and improve underwriting and reserve accuracy. Improved Fraud Detection
Chordiant Decision Management leverages historic claims data, prior fraud cases, unified policyholder information and external databases to facilitate the analysis of claims trends and identification of fraudulent patterns. The ability to detect fraudulent activity early in the claims process enables insurers to significantly reduce claims payout and legal costs. Increased Policyholder Retention & Growth
Chordiant Decision Management's powerful analytic capabilities are empowering insurers with the ability to quickly develop and deploy relationship and contact management strategies. Insurers are able to deploy well-targeted marketing retention and growth programs including proactive renewal campaigns and real-time offers across multiple contact channels. Customer Insight You Can Act On
Chordiant Decision Management is a suite of products that enables insurers to fully leverage their policyholder data, experience and insights to improve interactions and decisions across agencies, contact centers and self-service web sites as well as actuarial, claims, underwriting and marketing departments. The solution includes the following products:
Improved Risk Assessment AccuracyChordiant Decision Management enables highly accurate predictions of the future policyholder value. Greater insights into the policyholder value combined with the ability to accurately predict claim occurrence and amount enables insurers to dynamically price products and improve underwriting and reserve accuracy. Improved Fraud Detection
Chordiant Decision Management leverages historic claims data, prior fraud cases, unified policyholder information and external databases to facilitate the analysis of claims trends and identification of fraudulent patterns. The ability to detect fraudulent activity early in the claims process enables insurers to significantly reduce claims payout and legal costs. Increased Policyholder Retention & Growth
Chordiant Decision Management's powerful analytic capabilities are empowering insurers with the ability to quickly develop and deploy relationship and contact management strategies. Insurers are able to deploy well-targeted marketing retention and growth programs including proactive renewal campaigns and real-time offers across multiple contact channels. Customer Insight You Can Act On
Chordiant Decision Management is a suite of products that enables insurers to fully leverage their policyholder data, experience and insights to improve interactions and decisions across agencies, contact centers and self-service web sites as well as actuarial, claims, underwriting and marketing departments. The solution includes the following products:
- Chordiant Predictive Analytics Director—Rather than a laboratory tool, Chordiant Predictive Analytics Director has been designed as a ‘predictive model factory’. It offers a streamlined business oriented process to quickly and safely develop accurate and reliable models. Chordiant modeling techniques are best of breed and emphasize both transparency and predictive power. Chordiant focuses on the complete process of development, analysis, deployment and monitoring of predictive models.Chordiant Data Preparation Director—Predictive analytics requires customer data aggregated at a level suitable for analysis (e.g. customer level, house hold level, etc). Typically, this is an IT task using ETL tools (Extraction, Transformation, Loading). To reduce this dependency, Chordiant Data Preparation Director offers a user-friendly, wizard-type approach to allow non-database experts to de-sign and execute SQL queries. Data Preparation Director allows for a clean separation of IT/operational processes on the one hand and Business/analytical processes on the other.Chordiant Strategy Director—Chordiant Strategy Director allows users to design sophisticated customer interaction strategies based on predictive models (the output of the Predictive Analytics Director) and decision rules that reflect tactics, legislation, corporate policies or human judgment. The resulting Decision Logic can be applied to any database for outbound communication or executed in real-time in any agent or customer operated channel.Chordiant Deployment Manager—Chordiant Deployment Manager performs an administrative function that ensures that your decision logic can safely be taken into production (e.g. is all the data available in the operational environment to make the decisions). It will also report on its status (submitted for production, batch run scheduled, etc). In addition it will register your decision logic in a monitoring database to make sure that reports can be automatically generated to provide feedback on the quality of the decisions that have been taken.Chordiant Real-Time Decisioning Server—The Chordiant Real-Time Decisioning Server transforms the OMEGA Decision Engine into a J2EE-compatible decisioning service that can be hosted in any industry-standard Application Server and called upon by any application that requires decisions.Chordiant Database Decisioning Server—The Chordiant Database Decisioning Server transforms the OMEGA Decision Engine into a user-friendly batch execution application to add decision logic and the appropriate decisions to any database.Chordiant Decision Monitor—The Chordiant Decision Monitor is an environment in which all decisions are automatically logged and stored in a monitoring database together with the data on which they depend as well as subsequent customer behavior. The monitoring database can be analyzed by 3rd party Business Intelligence tools. Such insight closes the loop and allows an organization to continuously learn from the customer experience.Chordiant Recommendation Advisor—Chordiant Recommendation Advisor offers a real-time desktop where customer assessments, based on Decision Logic, can be displayed and acted on. It allows for stand-alone decisioning, but is web-based and can run inside other desktops, such as the Chordiant Call Center Advisor Desktop.
Chordiant Decision Management Customers Include:
If you require additional information on the Chordiant Decision Management for Insurance Solution, please download our brochure, call 1-888-CHORDIANT or contact your local Chordiant Office.
Fortis is a financial service provider. The company occupies a prominent position in the Benelux countries. They are one of Europe’s biggest financial institutions, with a market capitalisation of EUR 26.5 billion and total assets of EUR 571 billion. With its sound solvency position, broad risk spread and the extensive expertise of its 51,000 employees, Fortis combines global strength with local flexibility to provide optimum support to its customers. 
Orange, Orange SA is one of the world’s leading communications companies, well positioned for the future. The Orange brand now operates in the United Kingdom, France, Switzerland, Romania, Slovakia, the Netherlands, Thailand, the Ivory Coast, the Dominican Republic, Cameroon, Botswana and Madagascar. The Orange group also has controlled operations in and a joint controlling interest in Egypt (MobiNil). The Orange group also has minority interests in Portugal (Optimus), Austria, (Connect Austria), and Mumbai/India (BPL Mobile). 
VNU, a global information and media company provides 'must have' business-to-business information and industry expertise to professionals around the globe. With globally recognized brands we have leading market positions in Marketing Information, Media Measurement and Information and Business Information.
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