A broad array of sales and marketing solutions aimed at improving the customer experience you deliver

• Get more from your contact center. Chordiant Contact Center unites marketing, selling and servicing through channel-independent, process-driven applications. Make servicing tasks more efficient, while creating more meaningful offers. Pre-built components for account originations, servicing tasks, and product offers are driven by your unique business process. Use real-time customer data through direct connections with your existing systems. Reduce call times by ten percent, help agents effectively handle complex inquiries, and optimize workload to boost throughput.
• Orchestrate more profitable campaigns. Need to automate and streamline the complex processes required to plan, define, execute and analyze sophisticated, multi-stage outbound marketing campaigns? Implement Chordiant Marketing Director to quickly analyze and understand current customer value and business opportunities to drive personalized event triggered campaigns that span multiple inbound and outbound communication channels. Manage communications via any outbound channel, including existing SMSC, MMSC and Email servers, and Call Center applications. Working together, Marketing Director and Chordiant Recommendation Advisor provide an integrated solution that enables you to implement intelligent next-best-action marketing strategies across all channels. This ensures consistent message delivery to each customer and avoids campaign collisions. The result? Customers receive the right offers at the right time and are motivated to say “yes” more often.
• What if your systems served up offers to each customer as a “segment of one”? Chordiant Recommendation Advisor provides a unique experience for each customer and prospect. It assesses everything known and said by the customer in current and previous interactions and recommends the next best action to be taken, in real-time. Either as highly personalized advice to an agent, or through the dynamic selection, customization, and appropriate placement of offers in a self-service channel. Your staff is now empowered to ask insightful questions and explore needs to drive advice, resolution, and offers, or propose relevant explanations and quotations. The result? Agent satisfaction jumps, and customers perceive their needs are being met more fully.