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Solutions: TELLER
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Today's branch tellers are being asked to service their customers efficiently and completely, identify opportunities for cross-selling, and comply with changing and more extensive regulations. Branch managers are challenged with guiding tellers to balance their activities in order to improve service efficiency and sales productivity simultaneously.

Business Value

The Chordiant Teller Solution is a fully functional, browser-based teller component application driven by a high-performance, transactional business process management system, Chordiant Enterprise Platform. Part of a highly scalable, services oriented architecture, the Chordiant Teller Solution integrates seamlessly to the branch platform providing a customer-centric approach to service delivery and sales lead generation. Meeting business needs for efficiency, productivity and compliance, Chordiant Teller also optimizes sales and retention opportunities to support revenue and customer satisfaction goals.

Chordiant Teller allows retail banks to replace their aging branch teller systems with the most advanced browser-based application for teller solutions and capitalize on the opportunity to fully support branch transformation from pure servicing to full relationship management for bank customers.

Guided processes and automated transaction balancing enable the teller to handle even complex customer transactions more quickly, while reducing the error rate. Automated processes such as fee capture, balancing, and cash replenishment reduce key strokes and errors, and save significant transaction time.

In addition, the Chordiant Teller application supports Active decision management. With its unprecedented analytical, decisioning and monitoring capabilities Chordiant Decision Management enhances offer eligibility, improves retention strategies, expedites complaint handling, increases up-sell and cross-sell success and reduces business risk during any real-time interaction. Chordiant enables these changes through its innovative Fly by Wire customer strategy methodology.

Solution Features

Customer Transactions
  • Identification and Verification
  • Full view of customer and account information
  • Managing funds
  • Managing foreign currency
  • Managing traveler's checks
  • Managing safety deposit boxes
  • Obtaining authorization for transactions
Session Management
  • Intuitive navigation with programmable hot keys, optional mouse, and guided transactions
  • Searchable detailed journal transactions
  • Customer, account, and general level alert messaging
Management Tools
  • Drawer maintenance
  • Vault maintenance
  • Cash dispenser maintenance
  • Branch and teller maintenance
  • Peripheral Device Support
  • Customer and Bank alert messages
Sales and Servicing Tools
  • Cross-sell/up-sell prompts
  • Visibility into status of requests
  • Snapshot of targeted campaigns
  • Automatic referral forwarding to platform
  • Customer contact, case, and transaction history view

If you require additional information on the Chordiant Teller Solution, please download our datasheet, call 1-888-CHORDIANT or contact your local Chordiant Office.

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