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With more customers regarding telecom services as commodities, communication providers recognize that the quality of the customer experience is the competitive edge needed to increase market share and boost retention. Successful providers are investing in solutions that enable them to focus on delivering the highest quality customer experience to maximize customer loyalty and profitability across products and services. Chordiant Business Value for Telecommunications Many of the world's largest communications companies use Chordiant Customer Experience Cx™ solutions to deliver outstanding customer experiences while increasing efficiency in contact centers and retail offices. Chordiant Cx solutions make it possible to fully automate customer-facing processes and integrate multiple lines of business into seamless interactions across wireless, local and long distance service, as well as subscription services for internet, satellite and media content. From new account openings to provisioning, multi-account billing consolidation and real-time offers, Chordiant's Cx solutions help telecom companies deliver a customer-focused experience every time. For major telecom companies, Chordiant has produced transformational results with offer response rates increasing from 2% to 50% and sales conversion rates of 54% and higher.Chordiant Solutions for Telecom Providers Chordiant Marketing—delivers a comprehensive, multi-channel marketing solution that automates the processes around customer segmentation, targeted marketing, campaign management, scheduling, real-time relevant offers, cross-sells and up-sells. Chordiant Marketing together with Chordiant Contact Center provides real-time campaign information and execution of appropriate marketing offers while CSRs are active with customers. Chordiant Decision Management—combines predictions of likely customer behavior with business rules for customer experience strategies that allow telecom providers to preempt and satisfy customer demands as profitably as possible. Active decision management enables highly effective "next best activity" recommendations during inbound and outbound interactions based on insight into the customer's service, purchasing, retention and risk-related behavior. Chordiant Contact Center—optimizes end-to-end call center operations with a role-based desktop, guided agent scripts, computer telephony integration, real-time data integration, enterprise process management and scalable support for thousands of users. Chordiant Retail Channel—transforms retail outlets into customer-focused service and fulfillment centers using real-time data and automated processes to streamline common tasks, such as new service activation, resolution/dispute handling and new product offerings. Chordiant Enterprise Platform—automates the end-to-end business processes associated with device activation, provisioning and ongoing real-time customer service management. Chordiant solutions reuse rather than replace existing business processes and integrate with leading back office systems in a scalable system for the secure management of high volume transactions. Chordiant's Services Based Architecture (SOA) provides a fast start to deployment as well as a development approach that dramatically minimizes risk and rapidly delivers new functionality in multiple channels. For additional information about Chordiant Cx solutions for telecommunications, please call 1-888-CHORDIANT or contact your local Chordiant Office.Telecom Customers Examples of our telecom customers include:
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