Global brands have complex needs in optimizing the “customer experience”

Whether you are a leading insurance company, healthcare payer, telco, or bank, your customer management needs are complex. You are managing millions of customers and thousands of daily interactions on policies, accounts, loans, bundled offers and claims. These events require sophisticated, informed, decisive, and unique customer treatment.

Tuning the “customer experience” is unique within a vertical market

• Insurance/healthcare, telecommunications, and financial services. All three sectors have mission-critical customer interaction needs across multiple channels and complex, back-end systems. And all three sectors are heavily “interaction dependent”. In telco, for example, the difference between your supplier today and your new supplier tomorrow can be one poorly executed call center experience. In banking, one percent of added customer retention can add $100M of revenue to your top line.
• The top three sectors in IT. These three sectors combined represent roughly 45% of all IT investment globally. Much of that investment is targeted at the “front-office”, where all leading brands are working to rapidly improve and orchestrate the “customer experience” for their consumers.
• The leader in decision-based, vertical market solutions. Chordiant is engaged today at the center of technology development in the front-office, applying unique decisioning and predictive analytics to the challenge of optimizing customer interactions. Since we are in the front-office, we do this in real-time inside the “customer conversation.”
• Vertical market needs vary. Whether your challenge today is customer retention, self-service, call center service, churn, risk mitigation, improved account openings, collections, disputes, chargebacks, or fraud, Chordiant provides vertical markets solutions, experience and best practices to help you invigorate your “customer experience”.